SIMPLECARD Myalgic Encephalomyelitis (ME) Medical ID Card - Personalised ICE Awareness Card

Processing times for orders typically range from 0 to 5 business days. This period includes the time it takes to review your order details, create a proof if needed, and prepare the cards for printing.

Please note that more complex orders or large quantities may require additional time. Once your order has been processed, you will receive a confirmation email with shipping details. If you have any specific deadlines or rush requirements, please contact our customer service team, and we'll do our best to accommodate your needs.

Ordering custom cards with us is easy and straightforward. Here’s how you can do it:

1. Select Your Card Type:

Choose the type of card you want to order (e.g., business cards, invitations, holiday cards) from our product catalog.

2. Customize Your Design:

Use our online design tool to customize your card. You can upload your own design or choose from our range of templates. Add your text, images, and any other details to make it uniquely yours.

3. Review Your Design: Once you’ve finished customizing your card, review the design carefully. Ensure all information is correct and that the design meets your expectations.

4. Place Your Order: Add the customized card to your cart and proceed to checkout. You’ll need to provide your contact information, shipping address, and payment details.

5. Proof Approval: If you requested a proof, we will send you a digital proof of your design for approval before printing. Review the proof and approve it to proceed with printing.

6. Order Processing and Shipping:

After your order is placed and approved, we’ll process it and prepare it for printing. Processing typically takes 0 to 5 business days.

Once printed, we’ll ship your order and send you a confirmation email with tracking details.

If you have any questions or need assistance at any step, our customer service team is here to help. Simply contact us via chat, and we’ll guide you through the process.

We strive to ensure that you are completely satisfied with your order. If for any reason you are not happy with your purchase, please review our return policy below:

1. Eligibility for Returns: Returns are accepted for orders that are damaged, defective, or incorrectly printed due to our error. Custom orders that have been printed according to the approved proof are not eligible for return unless they are damaged or defective.
2. Time Frame: You must contact us within 14 days of receiving your order to be eligible for a return or exchange.
3. Return Process:
4. Refunds and Exchanges:
5. Shipping Costs: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable.
6. Non-Returnable Items: Gift cards and downloadable software products are not eligible for return.

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help and ensure you have a positive experience with our products.

Yes, we do offer bulk order discounts! We understand that many of our customers need large quantities of cards, and we’re happy to provide discounts for bulk purchases. The discount rate depends on the quantity of cards ordered and the type of card product.

To get a detailed quote for your bulk order:

1. Select Your Product: Choose the card product you are interested in (e.g., business cards, invitations, postcards).
2. Customize Your Order: Use our online design tool to customize your card, or contact us directly if you need assistance with your design.
3. Request a Quote: Contact our customer service team with the details of your order, including the quantity you need and any specific customization requirements. You can reach us via email, phone, or through our online contact form.
4. Receive Your Discount: Our team will provide you with a quote that includes any applicable bulk order discounts. We will work with you to ensure you get the best possible price for your order.

If you frequently place large orders, consider setting up a corporate account with us for additional benefits and streamlined ordering processes. Our customer service team is here to help with any questions you may have about bulk order discounts and to assist you in placing your order.