Application Review Process

What Happens After You Place an Order?

At SimpleCard.io, we carefully process every order to ensure it aligns with our mission of supporting individuals with genuine needs. Here’s what happens after your order is placed:

Step 1: Order Confirmation

After placing your order, you’ll receive a confirmation email with your order details. This allows you to review everything before we begin processing.

Step 2: Application Review

To maintain the integrity of our service, we review each application with care:

• Disability Verification: Our team checks the information you provide to ensure the card is being created for its intended purpose.
• Preventing Misuse: If no disabilities or valid needs are listed, or if there are signs of potential misuse, we reserve the right to cancel and refund the order.
• Request for Evidence: In certain cases, we may request additional supporting evidence to verify the application. This step helps us uphold the intended use of our cards.

Step 3: Personalisation and Quality Check

Once your application is approved:

• Customisation: We personalise your card based on the details you’ve provided, ensuring accuracy and clarity.
• Quality Assurance: Each card is thoroughly reviewed to meet our high standards before being dispatched.

Step 4: Processing and Dispatch

• Processing Time: Orders are typically processed within 0-5 business days.
• Shipping Confirmation: You’ll receive a dispatch email with tracking information once your order is on its way.

Data Protection

We value and respect your privacy. Any personal information or evidence you provide is handled securely and used only for the purpose of processing your order. A separate section of our policy will detail how we protect your information.

What Happens If Your Application is Declined?

If we cannot approve your application:

• Full Refund: You will receive a full refund of your purchase.
• Explanation Provided: We will notify you via email with the reason for the cancellation.

Need Help or Have Questions?

If you have concerns about your application or need assistance, please contact us at sales@simplecard.io. Our team is here to guide you.

Thank you for trusting SimpleCard.io. We take every step to ensure that our cards are used as intended and make a meaningful difference in the lives of those who need them. ❤️